Refund Policy

Thank you for purchasing our products on the website Davinci.ai(“Product”) by HubX Yazılım Hizmetleri Anonim Şirketi (“HubX” or “Company”). The Company offers you a refund right for purchases that are directly made on the website Davinci.ai(“Website”). If you are not satisfied with the Product, provided that the conditions set forth in this Refund Policy are met, in addition to the refund rights that are mandatorily granted by the applicable laws.

I. SUBSCRIPTION

Davinci.ai(“Website”) is provided by HubX on a free basis. Once you start using the Website, you will have access to its basic features, including the browser version of the DaVinci mobile app at Davinci.ai. Access to premium features of DaVinci requires paid subscriptions. The full list of DaVinci's features and pricing are provided on the Website. You can choose different subscription options. Prices are in U.S. dollars and may vary in countries other than the U.S. You will have all the necessary information about your subscription plan and on the Website before the purchase. Your subscription will be automatically renewed within 24 hours before the current subscription ends. Please see Section III. CANCELLATION to understand how to cancel your subscription.

II. PAYMENT METHODS

You can pay for your subscription via debit or credit card; the payment is processed via Stripe payment system or with your PayPal account. Payment will be charged to the payment method you provided at the time of purchase. You authorize us to charge the applicable subscription fees to the payment method that you have chosen.

III. CANCELLATION

Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. Note that deleting the app does not cancel your subscriptions. If you purchased a subscription or enabled free trial on App Store: If you are eligible for a refund, you'll have to request it directly from Apple. To request a refund, follow these instructions from the Apple support page. If you purchased a subscription or enabled free trial on Google Play: If you are eligible for a refund, you'll have to request it directly from Google. To request a refund, follow these instructions from Google's support page. If you purchased a subscription or enabled free trial on our website: Subscriptions are managed by you. Please access your personal account on the Stripe Customer Portal to see your subscription purchases and manage your subscription - the link will be shared with you in our email when your subscription is activated. You may cancel your subscription purchased on our Website by contacting us via email: [email protected]or our “Contact Us” form available on the Website, or by clicking the cancellation link in the confirmation email you received after completing the payment process. To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable.

IV. REFUNDS

1. Global Refund Policy

Our Services are digital services that may include subscriptions, credits, and AI-generated content. Except where required by applicable law or expressly stated otherwise in this Refund Policy, all purchases are final, non-refundable, and non-exchangeable.

A purchase is considered consumed once you use any credit included in or associated with that purchase to generate content. Once a credit has been consumed, the applicable purchase is no longer eligible for a refund, except where otherwise required by applicable law. Where no credit has been consumed, refund eligibility may depend on your country or region as described below.

We do not provide refunds, partial refunds, or credits for unused subscription periods, unused features, or because you decide to stop using the Services, except where required by applicable law or expressly stated otherwise in this Refund Policy.

2. Country-Specific Rules

(a) European Union / EEA / United Kingdom / Türkiye / Switzerland

If you are a consumer located in the European Union, EEA, United Kingdom, Türkiye, or Switzerland, applicable consumer protection laws may provide you with a statutory right to withdraw from certain distance contracts within fourteen (14) days.

By purchasing a subscription or credits and requesting immediate access to the Services, you request that performance of the digital service begin immediately. When you use a credit to generate content, you expressly request and consent to the immediate performance of the DIGITAL SERVICE and acknowledge that, to the extent permitted by applicable law, your right of withdrawal in respect of the relevant purchase will be lost once the digital service has been performed or the digital content has been supplied.

Accordingly, where no credit has been consumed, you may submit a withdrawal request within fourteen (14) days from the date of purchase where a statutory withdrawal right applies. Once any credit from the applicable purchase has been consumed to generate content, the purchase is non-refundable, except where applicable law requires otherwise.

To exercise an applicable right of withdrawal, you must inform us of your decision before the relevant withdrawal period expires by contacting us at [email protected].

(b) United States

Where no credit has been consumed, you may request a refund within three (3) calendar days from the date of your first purchase.

Once any credit from the applicable purchase has been consumed to generate content, the purchase is considered consumed and is non-refundable, except where otherwise required by applicable law. Certain states may provide additional cancellation, refund, or consumer protection rights. Nothing in this Refund Policy limits rights that cannot lawfully be waived or restricted.

(c) South Korea / Mexico / Taiwan / Brazil / China

Where no credit has been consumed, you may request cancellation or a refund within seven (7) calendar days from the date of purchase, subject to applicable local law.

Once any credit from the applicable purchase has been consumed to generate content, the purchase is considered consumed and is non-refundable to the extent permitted by applicable law.

To exercise an applicable cancellation right, you must inform us of your decision before the applicable cancellation period expires by contacting our Support team. Where mandatory local consumer protection laws provide different or additional cancellation or refund rights, those mandatory rights will apply.

(d) Other Countries

For users located in other countries, global refund policy applies.

3. Additional Credits, Packages, and Add-ons

Additional credits, packages, and add-ons are linked to the subscription or account for which they are purchased. Unless otherwise required by applicable law, additional credits, packages, and add-ons are non-refundable once any credit from the applicable purchase has been consumed.

4. Persistent Technical Defects

If you experience a consistent technical defect that materially prevents you from using the Services, you may contact us with supporting evidence, such as screenshots or other relevant information. We may, at our discretion, provide a refund where the defect is verified. In the event of any discrepancy, our server logs and system records will prevail in determining eligibility.

5. Requesting a Refund

To request a refund, users should send an email to [email protected]. Refund requests must be submitted within the current subscription period, and they will only be processed if the refund conditions outlined in our policy are fully met. Prior billing periods are non-refundable, unless required by law. Please note that the company's records shall prevail in determining refund eligibility.

VI. CHARGEBACKS/DISPUTES

If, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.

VII. CHANGES TO THIS REFUND POLICY

We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time. We will give you reasonable notice of any such changes by posting them on or through the App and/or by sending you an email notification, or in other prominent ways. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect. Please make a screenshot of this information for your reference. This may help you to control your subscriptions.

Contact Us

If you have any questions or suggestions about the Refund Policy, don't hesitate to contact us via [email protected].